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NZ stocks.

Help & FAQs

Frequently Asked Questions

Orders

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Can I modify or cancel after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

Shipping

What shipping options do you offer?

We offer a variety of shipping options to cater to different customer preferences. Standard shipping is the most economical choice with a delivery time of 7 days, while expedited shipping provides a faster delivery option at an additional cost.

How much does shipping cost?

The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart.

Customers can view the shipping costs during the checkout process before completing their purchase.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Warranty

What is your warranty policy?

We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.

How do I register my product for warranty coverage?

Product registration for warranty coverage is a straightforward process. Upon receiving your order, you will find detailed instructions on how to register your product on our website.

What is not covered under the warranty?

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.