AMING HOSPITALITY Shipping Policy
Delivery Information
At AMING HOSPITALITY, we are committed to providing fast, reliable, and cost-effective delivery throughout New Zealand. Below is detailed information regarding our delivery processes and policies.
Delivery Areas
We deliver to all regions across New Zealand, including both urban and rural locations. However, please note that some remote or rural areas may require additional delivery time.
Processing Time
Orders of small items placed before 12:00 PM on business days will typically be processed and dispatched on the same day. Orders placed after 12:00 PM or on weekends and public holidays will be processed on the next business day.
Estimated Delivery Times
- North Island: 2-3 business days
- South Island: 3-5 business days
- Rural Areas: 5-7 business days
Please note that these time frames are estimates and may vary due to factors such as courier delays, extreme weather conditions, or peak holiday periods.
Delivery Charges
Delivery charges are calculated at checkout based on the weight, dimensions, and destination of your order. We strive to keep our shipping costs competitive.
Large and Bulky Items
For large and bulky items, special handling and freight services may be required. These items may incur additional delivery charges, and longer delivery times may apply. Our customer service team will contact you to confirm delivery arrangements for such orders.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery online through our courier partner’s tracking system. Please Note: Some times due to the technical issue the tracking notification can't be delivered so if you don't receive the notification please contact our sales team.
Delivery Conditions
Deliveries are made Monday to Friday during standard business hours. Please ensure that someone is available at the delivery address to receive the goods. If no one is present, the courier may leave a card to arrange re-delivery or pickup from a local depot.
Special Delivery Instructions
If you have any specific delivery instructions, please include these when placing your order. We will pass these on to the courier to ensure your delivery is handled according to your requirements.
Failed Deliveries and Re-delivery
If a delivery attempt is unsuccessful and the courier leaves a card, you will need to contact the courier to arrange re-delivery or collect your order from the depot. Please note that additional charges may apply for multiple re-delivery attempts.
Damaged or Missing Items
We take great care to ensure your order is packed securely. If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. We will work with you to arrange a replacement or refund as quickly as possible.
Returns and Exchanges
For information on how to return or exchange items, please refer to our Returns Policy. We are dedicated to ensuring your satisfaction and will assist you with any returns or exchanges.
Restricted Delivery Areas
Some remote or rural areas may have restricted delivery options or longer delivery times. In these cases, our customer service team will contact you to discuss the best available options.
Pick-Up Option
We offer a pick-up option from our distribution warehouse located in Auckland and Christchurch, New Zealand. If you choose this option, you will receive a notification when your order is ready for collection.
Delivery Options
Standard Delivery
- Service Type: Kerbside Drop-off (Door-to-Door)
- Delivery Personnel: Completed by a single driver to minimize costs
- Delivery Access: Items are delivered to the kerbside or nearest accessible point to your door; not inside your premises.
- Scheduling: Standard deliveries do not allow for specific delivery date or time reservations.
- Tracking: You will receive a tracking number within a couple of days after processing, allowing you to monitor your order’s status on the courier’s website.
Premium Delivery (In-Store Delivery)
- Service Type: In-Store Delivery (delivered inside your premises)
- Delivery Personnel: Completed by a two-man team for handling larger and heavier items.
- Additional Services: May include removal of old appliances, removal of packaging, or delivery on a specific day/time. These services require advance arrangement and may incur additional charges.
- Limitations: Does not include delivery to shopping centers, upstairs deliveries, or lifting heavy equipment over counters without a special quote.
- Arrangement: If you require Premium Delivery or any additional services, please complete the relevant form on our website to coordinate with our private courier partners.